Terms & Conditions

Direct Firhall.com Booking Cancellations:  A valid credit/debit card is required to secure you booking and no payment will be taken until you check-out. If you book with us you agree to the following cancellation conditions. Cancellations or modifications to your original reservation made 30 days or less before your arrival will incur a 50% charge (plus 3.5% transactions fee). In the event of a no show or booking reduction (on or after the arrival date) no refund will be given and the total amount for your full stay plus 3.5% transaction fee will be charged to the card provided at booking. All prices shown include taxes where appropriate.

Booking.com and Expedia Booking Cancellations:  A valid credit/debit card is required to secure you booking. If you book with us you agree to the following cancellation conditions. Cancellations or modifications to your original reservation made 30 days or less before your arrival will incur a 50% charge (plus 3.5% transactions fee).  In the event of a no show or booking reduction (on or after arrival date) no refund will be given and the total amount for your full stay plus 3.5% transaction fee will be charged. All prices shown include taxes where appropriate.

Payment methods accepted: We have a secure chip and pin reader on site and we can accept payment by cash, Visa/Mastercard/American Express credit and debit cards. Payments by card are subject to a 3% transaction fee.  We do not accept  cheques.

Children: We do not have the facilities to accept babies and children under the age of 18. We do not offer reduced rates for younger guests.

Pets: Service dogs are permitted but unfortunately we cannot accommodate any other animals.

Smoking Policy: Smoking is not permitted anywhere inside the property, we also kindly ask that guests do not smoke in the front garden either. This includes e-cigarettes, ‘vape’ kits or any other form of alternative smoking apparatus. There is a designated smoking area, please ask for details.  Anyone suspected of smoking anywhere inside the property will be charged a flat rate cleaning fee of £100.00 plus any damages as laid out below where applicable and an additional 3.5% transaction fee will be charged.

Tariff: We reserve the right to vary the tariff at any time.

Rooms: Whilst we endeavour to provide you with the room of your choice, we reserve the right to change room allocation to a room of the same or higher standard if required.

Damage to the property: On the rare occasion when damage occurs, by negligence or a deliberate action taken by you or those in your party, which directly or indirectly causes loss to Firhall Highland bed and Breakfast, you agree to indemnify such losses, and that this forms part of the agreement at the time of booking. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary.

Food: No hot food is permitted in your room at any time. A flat rate cleaning fee of £100.00 plus 3.5% transaction fee will be charged should this condition be broken.

Check in & Check Out: Please note that check in is between 4pm and 7pm.  Check ins between 7pm and 10pm will incur an additional charge of £20 per person.  Check ins after 10pm will not be admitted.  Check out is between 9am and 10:30am on your day of departure.

Luggage: For those guests who are staying at Firhall Highland Bed and Breakfast and leave their luggage with us please note you do so at your own risk.  Firhall is not liable for any loss or damage.

Car Parking: There are a number of complimentary guest parking spaces at Firhall and we invite you to park your vehicles should you wish.  Please note that you do so at your own risk.  Firhall Highland Bed and Breakfast holds no liability for loss or damage to any vehicles on the premises.